Return and Refund Policy for Tricho Pure Hair & Scalp Mask
Effective Date: December 1, 2024
Thank you for shopping with us! We strive to ensure your satisfaction with every purchase. Please read our return and refund policy below:
1. Returns
- Eligibility: Items may be returned within 30 days of the delivery date for a refund or exchange.
- Condition: Products must be unused, unopened, and in their original packaging. We cannot accept returns of opened or used items for health and hygiene reasons.
- Proof of Purchase: A valid receipt or order confirmation is required for all returns.
2. Refunds
- Processing Time: Refunds will be processed within 5-7 business days after we receive the returned item.
- Refund Method: Refunds will be issued to the original payment method.
- Non-Refundable Items: Shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or damaged item).
3. Damaged or Defective Products
- If your item arrives damaged or defective, please contact us at [insert email] within 7 days of delivery. Include photos of the product and packaging. We will arrange for a replacement or refund at no additional cost.
4. Return Shipping
- Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., incorrect or defective product).
- For your protection, we recommend using a trackable shipping method for returns.
5. How to Initiate a Return
- Email us at regrowhairloss@gmail.com with your order number and reason for return.
- Our team will provide instructions on how and where to send your return.
Contact Us
If you have any questions or concerns about your order, please reach out to us at regrowhairloss@gmail.com or 253-537-1746.
Thank you for choosing ReGrow Hair Loss Restoration! !